Our Services

Civil and Commercial Mediation

• Probate and Estates disputes
• Professional Negligence/Customer Complaints
• Partnership disputes
• Business to Business disputes
• Building Partnership Agreements and/or merging businesses
• Landlord/Tenant/Management Company disputes

Family Mediation Services

• Seperation/Divorce
• Sibling Disputes
• Elder Care

Dispute Avoidance Systems

• Where “an ounce of prevention is better than a pound of cure”.

Conflict, whether we wish to admit it or not, is part and parcel of everyday life to varying degrees. Conflict has to be managed, for properly controlled, it can be a stimulant for innovative thinking and creativity, whereas uncontrolled, it can be a destructive force, leaving mayhem and chaos in its wake, from which it may take years to recover.

Time spent in uncontrolled conflict, is time lost, relationships tarnished and money wasted. Business organisations today have to be customer focused, and cannot afford to spend time engaged in uncontrolled conflict, either with customers or with the staff “back home”.

Everyone in an organisation is a stakeholder in that organisation, and the well being of that organisation depends on everybody, from the board room to the mail room.

Communication within and without the organisation is vital, from the collection and collation of information and intelligence, to the creation of strategies to use this information.

Systems that respect and creatively resolve differences, provide opportunities for growth in the organisation. Fear, politics and turf wars stymie communication and innovation, thereby inhibiting the healthy growth of any organisation.

A system design, that allows you to catch, listen to and act on what your staff, customers and others have to say, allowing you a system of communication, that facilitates the use and collection of information and which allows you to avoid uncontrolled conflict before it erupts, can give you the edge, can allow you preserve important relationships, maintain and enhance customer satisfaction and promote your commercial reputation. A good customer can take years to get, and can be lost in thirty seconds, which is why in today’s climate, good customers have to be taken care of.

As each individual organisation and dispute is unique, it not possible to give, but a brief overview of the system. If you have a further query, please contact us.

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